Frequently Asked Questions

For in-stock guitars, contact us directly to discuss availability and arrange purchase. For custom builds, we begin with a consultation to discuss your needs and preferences before taking a deposit.

We accept bank transfers, checks, and major credit cards. For custom builds, we require a 50% deposit to begin work, with the balance due upon completion before shipping.

We work with several third-party financing partners who can provide payment plans for qualified buyers. Contact us for more information about current financing options.

Our instruments typically range from $8,000 to $20,000+ depending on model, materials, and specifications. Each guitar is priced individually based on the woods chosen and level of appointments.

We begin with a consultation to understand your playing style and preferences. Then we discuss model choice, tonewoods, and specifications. Once the design is finalized and deposit received, your guitar enters our build queue. You’ll receive regular photo updates throughout the process.

Yes. You can choose the model, top wood, back and side woods, neck profile, fretboard radius, inlay patterns, binding, finish type, and virtually any other specification. We’ll guide you through the options and explain how different choices affect tone and playability.

Yes, we welcome visits by appointment. Seeing your guitar take shape in person is a special experience. We’re located in Colorado and happy to arrange a workshop visit if you’re in the area during your build.

Absolutely. Left-handed builds are no additional charge and follow the same process as right-handed instruments.

Current build time is approximately 12-18 months from deposit to completion. This includes time in our queue and the actual build time of 3-4 months. We provide estimated completion dates and keep you updated throughout the process.

We occasionally have openings for rush builds at an additional cost. Contact us to discuss your timeline needs and whether we can accommodate an expedited build.

In-stock availability varies. We build a small number of spec instruments throughout the year. Check our current inventory or join our mailing list to be notified when new instruments become available.

Yes, we ship worldwide. International shipping includes full insurance, CITES documentation when required, and customs coordination. Buyer is responsible for any import duties or taxes.

Every guitar ships in a premium hardshell case, double-boxed with extensive padding. We use trusted carriers with full insurance and signature-required delivery. Guitars are shipped with loosened strings and protected neck supports.

Like all fine instruments, RML guitars benefit from regular care. We recommend humidification in dry climates, regular string changes, and periodic professional setups. We provide detailed care instructions with every guitar.

Yes. We provide service for all RML instruments throughout their lifetime. Contact us to discuss any needed adjustments or repairs. We also work with trusted luthiers nationwide who we can recommend for routine service.

Every RML guitar includes a lifetime warranty to the original owner covering defects in materials and workmanship. This warranty is transferable to subsequent owners for 10 years from the original purchase date.

The warranty covers structural issues, finish defects, and hardware failures that result from manufacturing defects. It does not cover damage from accidents, improper care, unauthorized repairs, or normal wear.

We work closely with every client to ensure satisfaction before the guitar ships. Once you receive your guitar, you have 7 days to evaluate it. If it doesn’t meet your expectations, contact us immediately to discuss options.

Yes. If you need setup adjustments after receiving your guitar, we can guide you through minor adjustments or you can ship it back to us for professional service. Initial setup adjustments within 30 days are complimentary.